What is the FitzWay of Fitzgerald Volkswagen Frederick?

Our approach as a car dealership serving Germantown and beyond has earned us many fans in the area, and it goes far beyond the incredible new Volkswagen models and diverse used vehicle inventory on our car lot. We want our guests to feel at home as they search for their next vehicle and that starts with respect and attentiveness to their needs, which is why we follow the FitzWay!

What is the FitzWay?

The FitzWay is a term to describe the philosophy of our dealership and others in the Fitzgerald Auto Mall, which has dealerships around Gaithersburg. The FitzWay is our guideline to how we do business, and it follows three main tenets.

  1. Honesty and Respect
  2. Deal in Good Faith
  3. Attentive Customer Service

Hagerstown customers visiting us can expect our team to follow these guidelines no matter their reason for coming to us. We have taken the feedback of our customers over the years to improve your experience when you're looking at models in our showroom, getting work done at our service center, and even when you're calling with a simple question. You'll see this with our Delivered Prices that eliminates the hassles of haggling, our Lifetime Buyer Protection Plan, and Used Car Certification Program. This is an approach rare among car dealerships, which is why we often see Leesburg, VA car shoppers making the trip to us instead of a dealer closer by!

Learn More About the FitzWay Program at Our Frederick Volkswagen Dealership!

We use the FitzWay philosophy for every service we provide car shoppers and owners in the area, but we've also applied the approach to other aspects of our day-to-day business. These appear in ways like:

  • We're a Green Power Partner of the Environmental Protection Agency's Leadership Club
  • We have a Child Safety Seat Inspection Program with support from the Montgomery County Safe Kids Coalition
  • We've earned awards like the National Capital Business Ethics Award and an ISO Certification, which is an honor bestowed upon companies focusing on the highest quality of customer service.

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Fitzgerald Volkswagen Frederick

114 Baughmans Lane
Directions Frederick, MD 21702

  • Sales: (301) 696-9200
  • Service: (301) 696-9200
  • Parts: (301) 696-9200